THE OPERA
TING
LANDSCAPE
ST
AKEHOLDER
NEEDS AND
EXPECT
ATIONS
RISKS AND
OPPOR
TUNITIES
EXECUTION OF STRATEGY
THROUGH KEY BUSINESS LINES
The Bank’s business units act as the primary
drivers of our strategy.
MANAGING RISKS, ENSURING SOUND CORPORATE
GOVERNANCE AND EMBEDDING SUSTAINABILITY
Risk Management
Corporate Governance
Sustainability
We follow a systematic and proactive
approach to manage risks, which
enables the Bank to consistently
deliver value to stakeholders while
promoting stability and resilience
A robust corporate governance framework
guides all of the Bank’s actions. It ensures ethical
and responsible behaviour across operations,
and alignment with the Bank’s core values and
principles
Sustainability is embedded into all our
operations. We aim to deliver sustainable
value through our commitment to the
United Nations Sustainable Development
Goals (UN SDGs)
DELIVERING STAKEHOLDER NEEDS AND EXPECTATIONS
Pages 44-48
Pages 49-52
Pages 132-148
Pages 111-131
Pages 61-63
Customers
Shareholder and
Fund Providers
Business
Partners
RESOURCE ALLOCATION
Financial
Capital
Manufactured
Capital
Human
Capital
Social and
Relationship Capital
Intellectual
Capital
Natural
Capital
Community and
Environment
Employees
Regulators
CREATING VALUE THROUGH
INTEGRATED THINKING
Embracing the concept of integrated thinking promotes a mindset that helps us to balance short-term
and long-term outcomes, which is fundamental to our ability to create value sustainably and encourages
a comprehensive and strategic approach to decision-making.
Integrated thinking serves as a guiding principle that drives stakeholder value creation by promoting a holistic perspective in alignment
of the Bank's strategy. How BoC delivered its stakeholders' needs and expectations is described in detail from pages 49 to 52.
Retail
Banking
Corporate and
Offshore Banking
International,
Treasury,
Investment
and Overseas
Operations
FORMULATION OF OUR STRATEGY AND
RESOURCE ALLOCATION
Excellence
in Customer
Experience
Digital
Excellence
Rewarding Credit
Culture and Healthy
Credit Portfolio
Building a
High-Performing
Team
Stability,
Governance
and Sustainable
Growth
STRATEGIC PILLARS
DOUBLE
MATERIALITY
Financial
materiality
Impact
materiality
Pages 132-148
Pages 57-60
Pages 57-60
Pages 73-75
Pages 76-78
Pages 79-82